At Gemscircle.com, we understand that situations may arise where you need to cancel your order. We strive to make the process as seamless as possible. Please read our cancellation policy carefully:
1. Cancellation Before Shipment:
- You can cancel your order before it is shipped by contacting us via email at support@gemscircle.com or calling our customer service team at +923445964438.
- Once the cancellation is confirmed, you will receive a full refund within 7-10 business days, depending on your payment method.
2. Cancellation after Shipment:
- Orders cannot be canceled once they have been shipped. If you still wish to cancel, you will need to follow our Return Policy after receiving the product.
3. Order Refusal at Delivery:
- If you refuse delivery of your order, we will deduct shipping and handling fees from your refund.
4. Custom Orders:
- Custom orders, including personalized or specially designed gemstones, are non-cancellable once the production process begins.
5. Refunds for Canceled Orders:
- Refunds for canceled orders will be processed to the original payment method used during the purchase.
Return Policy
We want you to be completely satisfied with your purchase at Gemscircle.com. If you are not, we are here to help. Please review our return policy:
1. Eligibility for Returns:
- Items must be returned within 7 days of the delivery date.
- The item must be in new, unused, and undamaged condition, with original packaging, certificates, and any other documentation.
2. Non-Returnable Items:
- Custom-made or personalized gemstones are not eligible for return.
- Items that have been resized, altered, or damaged are also not eligible for return.
3. Return Process:
- To initiate a return, please contact our customer service at support@gemscircle.com or +923445964438. to obtain a return authorization.
- Once approved, you will receive instructions for shipping the product back to us.
4. Shipping Costs:
- The customer is responsible for all return shipping costs unless the item received was incorrect or damaged upon arrival.
5. Refund Process:
- Once we receive and inspect the returned item, we will process your refund. The refund will be issued to your original method of payment within 15 to 30 business days.
- Shipping costs, handling fees, and any custom charges will not be refunded.
6. Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
For any additional questions or concerns, feel free to contact us at Support@Gemscircle.com customer support. We are committed to ensuring your satisfaction and making your shopping experience as smooth as possible.