Refund and Returns Policy

At GemsCircle.com, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund and returns policy in accordance with the laws of Pakistan and Gilgit-Baltistan.

1. Returns

Eligibility:

– Items must be returned within 30 days of the purchase date.
– Items must be in their original condition, unused, and with all original packaging and tags attached.
– Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items:

– Custom-made or personalized items
– Items purchased on sale or with a discount
– Gift cards

2. Refunds

Process:

– Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

Partial Refunds:

– In certain situations, only partial refunds are granted (if applicable), such as items that are returned with obvious signs of use, or any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@gemscircle.com and send your item to: Opposite police public school near KIU Naltar Express Way Gilgit, Gilgit Baltistan Pakistan.

4. Shipping

Return Shipping:

– You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
– Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Lost or Stolen Packages:

– We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

5. Refunds for Late or Missing Refunds

If you haven’t received a refund yet:

– First, check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund yet, please contact us at support@gemscircle.com.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

– Email: support@gemscircle.com
– Phone:  +923445964438
– Address: Opposite police public school near KIU Naltar expressway Gilgit , Gilgit Baltistan Pakistan

Thank you for shopping with GemsCircle.com. We value your business and strive to provide you with the best products and customer service.